large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling Ability to multi-task, set priorities and manage time effectively. Sports knowledge is essential. Customer Ability to multi-task, set priorities and manage time effectively. Strong phone and verbal communication
large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling Ability to multi-task, set priorities and manage time effectively. Sports knowledge is essential. Customer Ability to multi-task, set priorities and manage time effectively. Strong phone and verbal communication
effective housekeeping in stock holding area at all times. Forecasting supply and demand to prevent overstocking Ensure data systems are accurate and updated at all times. Ensure stock journals are completed on SAGE. Pull and ensure sufficient stock availability at all times. Provide stock reports as required. General Maintain
quality, ensuring prompt resolution and minimal wait times for customers. ✅ 24/7 Support: Whether it's day meeting performance metrics, including call handling time, first-call resolution rate, and customer satisfaction
key metrics such as call abandonment and waiting times. Ensure adherence to policies for attendance and
key metrics such as call abandonment and waiting times. Ensure adherence to policies for attendance and