We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
for an experienced Call Centre Agent with experience to join their dynamic team. Call Centre Agent for for an IT Services and Repair Centre. Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
at schools and handing out interest cards Cold calling parents to market the brand Representing the brand events Recruitment of students: Conducting follow up calls to prospective students and scheduling interviews
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill
Desk Management: Greet visitors, answer incoming calls, and provide assistance or direction as needed. responsibilities, the Administrator/Receptionist may be called upon to perform various ad-hoc duties to support
Desk Management: Greet visitors, answer incoming calls, and provide assistance or direction as needed. responsibilities, the Administrator/Receptionist may be called upon to perform various ad-hoc duties to support