Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery maintaining quality standards. In addition, ensures optimal structuring of contact Centre support nationally acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery maintaining quality standards. In addition, ensures optimal structuring of contact Centre support nationally acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
Draft and/or regularly update the HR Contracts · Quality assurance to all contracts and ensure compliance role in a high-growth, fast-paced business. (Call centre experience would be an advantage) · Good working application as unsuccessful For any enquiries, please call 012 346 1950 R35 000 - R45 000 CTC pm
Draft and/or regularly update the HR Contracts · Quality assurance to all contracts and ensure compliance role in a high-growth, fast-paced business. (Call centre experience would be an advantage) · Good working application as unsuccessful For any enquiries, please call 012 346 1950 R35 000 - R45 000 CTC pm
coding • FIORI Catalog • Building CDS views • Calling SAP API's • SAP Portal development • SAP IAS Configuration SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and modules.
coding • FIORI Catalog • Building CDS views • Calling SAP API's • SAP Portal development • SAP IAS Configuration SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and modules.
department ensuring reports are done and send to HQ, call logs monitor etc.
care at lowest possible cost without compromising quality of care. Accountabilities Compliance and Risk Management: turn around times at the defined and approved quality standards Evaluate, enhance and implement processes implemented in a manner that supports operational and quality standards and meets defined departmental priorities recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation Ability to evaluate clinical challenges and needs Quality driven Ability to manage Clinical and Financial
literacy
collection department. The purpose will be to collect quality safe blood according to specific targets Key Responsibilities