team as a Manager at CUM Books Key West Shopping Centre or Clearwater Mall. With a history spanning over
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
to routine and specialized technical functions, quality and administration. Key Performance Areas Operational Operational Duties Safety, Health, Environment and Quality duties Administrative Functions Specialised Technical Overtime as and when required. Participate in rostered call duty, when required. Proficient eye-sight and reasonable
to routine and specialized technical functions, quality and administration. Key Performance Areas Operational Operational Duties Safety, Health, Environment and Quality duties Administrative Functions Specialised Technical Overtime as and when required. Participate in rostered call duty, when required. Proficient eye-sight and reasonable
processes in the store Engage with the Distribution Centre regarding stock-related issues Ensure stock accuracy Qualification Planning and Organising Pays attention to quality standards. Ensures work gets done right the first
processes in the store Engage with the Distribution Centre regarding stock-related issues Ensure stock accuracy Qualification Planning and Organising Pays attention to quality standards. Ensures work gets done right the first
cost-saving initiatives without compromising on service quality. • Regularly review operational expenses and seek high levels of customer satisfaction and service quality. • Develop and implement feedback mechanisms to application as unsuccessful For any enquiries, please call 012 346 1950 R500k - R550k CTC pa
implemented in a manner that supports operational quality and meets the defined departmental priorities Communicate improvements. -Manage the implementation of the Quality Management Framework with adherence to standards by the business, monitor and improve -Perform quality evaluations for team members and peer to peer reviews Care Industry Skill: Innovation and risk taking Call Centre and business process methodologies Microsoft Skills Knowledge and application of scheme rules Quality driven Numerical Ability Interpretation and analysis
status • Understand expense accounts and cost centres • Understand compliance issues around accounts