4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Plan and direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic strategy.
2.5 Maintain and improve Contact Centre operations by monitoring actual performance, completing
4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Plan and direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic and strategy. 2.5 Maintain and improve Contact Centre operations by monitoring actual performance, completing
4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Plan and direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic and strategy. 2.5 Maintain and improve Contact Centre operations by monitoring actual performance, completing
performance areas whilst ensuring that the Contact Centre is operationally efficient. • Monitoring and Management
performance areas whilst ensuring that the Contact Centre is operationally efficient. • Monitoring and Management