respond to the customers’ needs with helpful solutions, delivering a high-quality service
Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually latest technologies to provide exceptional customer service in support of our clients. Remuneration based years in general call center, office and customer service experience
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering mail routing, and account management Logging customer queries and updating tickets with SLA time Remote (2016/365) Familiarity with on-prem and hosted email services like Office 365 & G-suite Advanced Networking
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality QUALIFICATIONS Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a support functions/departments in India to facilitate service delivery • Ability to work independently with minimal escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality QUALIFICATIONS Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a support functions/departments in India to facilitate service delivery • Ability to work independently with minimal escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports
knowledge of internal controls
• Customer focused and service oriented
• Ability to work well
need to be worked
• Liaising with suppliers/service providers for repairs/maintenance to plant &
new markets/uses for gummed tape so as to grow customer base and
• Increasing market share
•
credit applications
• Approve sales above customer credit limits as and when required
• Notifying
/>• Ensure stock is delivered on time to our customers
• Monitoring stock levels
• Maintaining
They offer a personalized design and sourcing service for all aspects of tiles and flooring, delivering the order, thank the customer and facilitate delivery bookings between the customer requirements and our accordingly. · Liaise with the dispatch team to ensure customer requirements are booked and communicated effectively as lead salesperson when required. · Attend to customers without assigned sales reps, ensuring their needs Handle tasks such as opening sales files, creating customer cover sheets, and managing data sheets. · Managing
They offer a personalized design and sourcing service for all aspects of tiles and flooring, delivering the order, thank the customer and facilitate delivery bookings between the customer requirements and our accordingly. · Liaise with the dispatch team to ensure customer requirements are booked and communicated effectively as lead salesperson when required. · Attend to customers without assigned sales reps, ensuring their needs Handle tasks such as opening sales files, creating customer cover sheets, and managing data sheets. · Managing
shops in more than 30 countries. If you’re driven, customer-focused, and ready to build a career with unlimited work options. Qualifications: Exceptional customer service and communication skills. Sales experience