all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
communicate expectations to internal teams; Incident Management: Maintain a database of major incidents for methodology; Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service
dynamic provider of world-class Outsourced and Incident Management Services based in Tokai. You will help design
relevant matters in the different forums. Incident management system through reporting, investigating,
Takes responsibility and accountability for incident management as per ITIL standards and best practice •
attendance, overtime, duty rosters, incident reports etc. Management of time and attendance system extracting
attendance, overtime, duty rosters, incident reports etc. Management of time and attendance system extracting
assessment methods; Quality Assurance of Incident Management by spot checking Incidents and providing;
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile