Service Desk Engineers provide IT end-user support on various components of an IT environment, including
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge
Kibo Technical stands at the forefront of technological advancement, offering innovative solutions to businesses across various sectors. Committed to excellence, we are currently seeking a driven individual to join our esteemed IT Helpdesk team. If you're passionate about delivering exceptional cust
is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading
qualified candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic
PLEASE NOTE THIS IOSITION IS LIMITED TO CANDIDATES IN THE WESTERN CAPE Our client is a leading international Internet Service Provider that offers amazing career opportunities to energetic, dynamic individuals with a passion for IT. To apply you need the following: Grade 12 An MCSE or related qualif
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in responsible for the smooth operation of the service desk, ensuring we meet all agreed-upon service level Provide strong leadership and direction to the service desk team, fostering a positive, collaborative, and performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate internal stakeholders and external vendors. Analyze service desk performance metrics and identify areas for improvement
Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and surpass and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities leadership, guidance and support to a team of service desk analysts; Develop and coach team members to
the major incident management process. Keep service desk informed of progress on major incidents and controls and/or process improvements. Assist the service desk team leader with P3 escalations when required implementation of quality improvement initiatives at the service desk. What will set you up for success? Profitable
customer base. Resolves service desk issues and improves current service desk methods to increase productivity productivity, client service and evaluating desk efficiency. Coordinate Client query processes and ensure