Position has become available within the Support Centre, to ensure customer service responsibilities for are resolved timeously and to a high degree of quality. The successful candidate must possess interpersonal multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
by discussing client requirements either via call centre or over e-mail advising on suitable options in to payment processes. Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work. Offer world-class service. Develop a culture
by discussing client requirements either via call centre or over e-mail advising on suitable options in payment processes.
Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work.
Offer world-class service.
Develop
Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates
and Training (OD-ETDP).
Registered as an Assessor and Moderator.
5-8 years experience establishing
and Training (OD-ETDP).
Registered as an Assessor and Moderator.
5-8 years experience establishing
Relevant qualification – Diploma / Moderator / Assessor 1 – 2 years of experience as a Team Leader or