improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and
Coordinate shipping with customs agents locally Coordinate with clearance agents overseas Deal with prospective
Coordinate shipping with customs agents locally Coordinate with clearance agents overseas Deal with prospective
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
Calm and professional manner of servicing agents and guests
Problem-solving skills
Experiential
documents. Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Africa. Calm and professional manner of servicing agents and guests Problem-solving skills Experiential
clients, outfitters, airlines, clearing agents, freight agents, taxidermies, permit offices (nature conservation
clients, outfitters, airlines, clearing agents, freight agents, taxidermies, permit offices (nature conservation
inquiries, complaints, and resolutions, in the ticketing system; Assist with the installation, configuration concepts; Familiarity with help desk software, ticketing systems, and remote support tools; Excellent problem-solving
been charged Credit Tickets Management Ensure Credit Staff maintain agreed KPI ticket processing Assist
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service