Minimum Requirements: - Min 3 years in a technical support role (Smart home industry preferred) - Strong IP
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
Reference: JHB000986-DS-1 Role: Support Engineer (ISP - 1st Line) Location: Illovo, Johannesburg A well well know, leading ISP is looking for a dynamic Support Engineer- L1 to join their team. It is an exciting communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally tools (e.g., Wireshark, Nagios, SolarWinds) VoIP support experience would be very beneficial but not a must
Job Title: Aftersales & Continuous Support Administrator
Location: looking for a proactive Aftersales & Continuous Support Administrator to join our team. This role involves involves providing comprehensive administrative support to the aftersales and site services team. Key tasks Responsibilities:
Administrative Support:
Technical Support:
Job Title: Aftersales and Continuous Support Engineer
Location: Support Specialist to join our team. The successful candidate will support the Aftersales team activities, and providing administrative support to the Spares & Site Services department.
Key
l> Technical and Administrative Support: Performance
application infrastructure, and partner files. Support and troubleshoot issues, investigate incidents updates and fixes and provide Level 2 technical support. Build tools to reduce the occurrence of errors
Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our for a highly skilled and motivated Mid Level IT Support Engineer to join their busy team. You will play a crucial role in providing advanced technical support and troubleshooting for their clients. Your focus Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person, addressing infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors to resolve
BIT002868-Cha-1 Our client is looking for a Technical Support Engineer to join their IT team to assist with ensuring operating systems and using remote desktop connections to provide immediate support. Qualifications: BS degree experience as a Technical Support Analyst, Service Maintenance Administration ,Desktop Support Engineer, IT Help Help Desk Technician or similar role Ability to diagnose and troubleshoot basic technical issues General
Position: Provide high quality application and systems support Understand the nature and business impact of requests perform the required analyses Provide second line support for technical and functional solutions Qualifications Experience At least 3-5 years in an application support environment and on Oracle Database Experience working and systems support to customers and internal business functions Provide second line support service to
Administrator, Desktop Support & Facilities person to join their team. Day to day support of IT requirements requirements for the company's users Intermediation between users and IT service providers (Microsoft patching patching and anti-virus; other application support NetSurIT Cloud operation security centre) Computer builds all offices and user machines via Microsoft cloud operation security centre Support users across the branch phone TeamViewer (remote software); MS Teams Desktop support across the full office infrastructure (local