Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
transport and be willing to
data is consistently updated including rep call adherence, call frequency and strike rate information is
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
include
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy. product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: approach to customer service. Previous Experience: Call centre experience is essential. Ready to take the
perfect fit. We want someone who can light up a call with their infectious passion for sparking new relationships Outcomes: Perform a minimum of 40 prospecting calls (cold calls) per day to identify potential new business and contacts. A minimum of 15 Connects per day (calls over 2 minutes long) A minimum of 2 Proposals a company presence in the marketplace through cold calling, emailing, and phoning Identifying new corporate care calls to ensure customer satisfaction and retention. Do follow up and repeat visits and calls to develop
perfect fit. We want someone who can light up a call with their infectious passion for sparking new relationships Outcomes: Perform a minimum of 40 prospecting calls (cold calls) per day to identify potential new business and contacts. A minimum of 15 Connects per day (calls over 2 minutes long) A minimum of 2 Proposals a company presence in the marketplace through cold calling, emailing, and phoning Identifying new corporate care calls to ensure customer satisfaction and retention. Do follow up and repeat visits and calls to develop
sales department Answering incoming calls Answering phone calls Answering questions and addressing concerns