incumbent will analyze training needs and prioritizes contact centre training in line with operational operational needs. Conducts training and development programs to improve individual and organizational performance – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts training and development programs – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
TRAINER
The purpose of this role is to train new hires and existing hires on the required curriculum specified training the role will be responsible for identifying training gaps and developing training to close close these gaps. The Training Specialist manages the activities involved in the preparation, delivery and assessment of training and development programs for iSON Clients.
The training specialist is responsible responsible for training in a job specific area along with focusing in teaching specific areas of knowledge
Responsibilities: Assist with training and development and training queries, maintain up-to-date records submit monthly training reports. Capture Internal job-related training onto the training matrix Ensure Ensure training programmes identified and sourced meet SAQA accreditation Deal with training queries Make all all admin arrangements for training courses: source, target, fees, book, confirm staff attendance, follow-up rebook, replace, follow-up, and actual training. ID, training register, refreshments, lunch, equipment
Responsibilities: Assist with training and development and training queries, maintain up-to-date records submit monthly training reports. Capture Internal job-related training onto the training matrix Ensure Ensure training programmes identified and sourced meet SAQA accreditation Deal with training queries Make all all admin arrangements for training courses: source, target, fees, book, confirm staff attendance, follow-up rebook, replace, follow-up, and actual training. ID, training register, refreshments, lunch, equipment
legislative and regulatory requirements. Ensure training interventions are planned and organised. Undertake emergencies. Work with managers and employees to facilitate their understanding of, and adherence to HSE compliance training for First Aiders and Fire Wardens and other health and safety training as required company is constantly compliant. Ensure that all training schedules are kept up to date. Ensure Audit reports Ensure that photo reports are submitted monthly. Facilitate the review and response to various required reports
legislative and regulatory requirements.
Ensure training interventions are planned and organised. Undertake
emergencies.
Work with managers and employees to facilitate their understanding of, and adherence to HSE
compliance training for First Aiders and Fire Wardens and other health and safety training as required
is constantly compliant.
Ensure that all training schedules are kept up to date. Ensure Audit reports
that photo reports are submitted monthly.
Facilitate the review and response to various required reports
legislative and regulatory requirements. Ensure training interventions are planned and organised. Undertake emergencies. Work with managers and employees to facilitate their understanding of, and adherence to HSE compliance training for First Aiders and Fire Wardens and other health and safety training as required company is constantly compliant. Ensure that all training schedules are kept up to date. Ensure Audit reports Ensure that photo reports are submitted monthly. Facilitate the review and response to various required reports
organisation. Identify and assess future and current training needs. Ensure the buy-in of the business in the allocated budgets. Analyse training needs, identify and facilitate training programs for the business business and improve efficiencies in training and skills development. Evaluate learning and development programmes; and HWSETA scarce skills needs. Ensure that the training needs identified by the Skills Development Committee programmes. Submit Workplace Skills Plan (WSP), Annual Training reports to HWSETA annually on time. Bachelor's
organisation. Identify and assess future and current training needs. Ensure the buy-in of the business in the allocated budgets. Analyse training needs, identify and facilitate training programs for the business business and improve efficiencies in training and skills development. Evaluate learning and development programmes; and HWSETA scarce skills needs. Ensure that the training needs identified by the Skills Development Committee programmes. Submit Workplace Skills Plan (WSP), Annual Training reports to HWSETA annually on time. Bachelor's