Support Engineer to be a key part of their team. In this role, you'll support the Sales Engineers/Administrators.
Data, VOIP, Firewalling
a Restaurant Support Manager, you will play a vital role in providing guidance, support, and resources standards as per the SOP guidelines. Provides opening support for new restaurant openings and revamps. Provide actions for all deviations in the restaurant audit. Support franchisees in improving profitability and efficiencies their location and owner (if applicable). Required user forms are completed prior to the creation of access REPORTING Maintains accurate and up-to-date restaurant support feedback reports, turnover and GP records of all
Field Support Engineers to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of entered into the system.
PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware in a timely fashion. The engineer provides desktop support, such as password or account related queries email accurately into the Remedy System Manage end to end all calls logged and providing updates to keep logged request or incident. Provide first line support for VIP's facing challenges and try and resolve
Requirements:
- Min 3 years in a technical support role (Smart home industry preferred)
- Strong
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as for customer queries or complaints, extending support beyond technical issues to encompass sales, construction incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service Base. Minimum Requirements: Certification as IT Technician preferred. A / N certification. CCNA / HCNA certification
Duties:
responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support processes monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed to
accuracy)
Assist admin support of the company system
Provide system and QA admin support
Manage and