team with various activities, such as scheduling interviews and addressing candidate queries. Ensuring a phone or in-person interviews. Address candidate queries and assist them with the interview process. Send
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to
years in a regional or super regional shopping centre as Operations manager
project definition. Elicit requirements using interviews, data analysis, business process descriptions
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rapidly expanding global leader in the Contact Centre as a Service (CCaaS) and Unified Communications
rapidly expanding global leader in the Contact Centre as a Service (CCaaS) and Unified Communications