(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
marketing aspect Customer Care Call Centre Management management of the Call Centre Team responsible for all
marketing aspect Customer Care Call Centre Management management of the Call Centre Team responsible for all
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates
cashier services
Multi skilled to provide Call Centre services
Direct station and communication
system faults to maintenance
department/Call Centre
It should be noted that for operational
3 Years' of experience as a Retentions Agent Call centre experience Skills and Attributes: Excellent communication environment Key Responsibilities: Make outbound calls/inbound calls to engage with existing customers to retain