& Administration Microsoft Office 365 2nd Line Support & Administration Escalation of issues
for product environments Respond (2nd-line) to and resolve support tickets in the Platform Engineering
long-term performance of the systems. Provide 2nd line support within the Systems & Infrastructure Team
Responsibilities include: Provide 2nd line application technical support on all Retail and Warehouse application
Providing 2nd line application support for internal Tracker customers. Keep track of issues raised and
functionality of the WAN/LAN Technical 2nd and 3rd line support on infrastructure Implementing best practices
seamless delivery of services. Provide 2nd / 3rd line SAP support. Maintain and expand contact at senior
seamless delivery of services. Provide 2nd / 3rd line SAP support. Maintain and expand contact at senior