potential breach of service level or risk where possible mitigating breach and managing to resolution; Provide passion to deliver excellent service with service level management and experience; Previous people management
defining performance standards and meeting service levels; manage resources; good time management • Coaching
working relationships Maintain Service Level agreement deadlines Manage policy renewals Meet with clients
working relationships Maintain Service Level agreement deadlines Manage policy renewals Meet with clients
volume and ensure service levels are met and improved. Business Continuity Management:
-Understand downtime.
-Manage incidents and service level continuity. Manage and Maintain Operational Content:
-Represent
potential new Clients Optimize Customer Service Levels by managing new business clients expectations and
technical issues within the defined service level agreements Managing escalations efficiently, ensuring
clients on general service levels
delivery aligned to the service level agreement Ensure performance management system is fit for purpose
delivery aligned to the service level agreement Ensure performance management system is fit for purpose