and technical service enquiries through inbound calls and provide end-to-end service.
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resolved. EDUCATION
strong>EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
maintenance. EXPERIENCE, SKILLS AND QUALIFICATIONS REQUIRED: Minimum 5 Years' Proven work experience as a production production manager Minimum of 5 years' experience in the execution of basic production, estimating and field Excellent numerical ability – Must have experience in completing quotations / estimations Must be Computer literate – Proficient in Microsoft suite Experience with Chase software will be advantageous. Matric hour lunch break R16 000 per month subject to experience
Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training will
Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training will
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of ratios in order to provide an improved customer experience and retain the customer. Negotiate and make relevant contact Centre experience in a sales or retention environment is essential. Minimum 1-year experience in handling
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of ratios in order to provide an improved customer experience and retain the customer. Negotiate and make relevant contact Centre experience in a sales or retention environment is essential. Minimum 1-year experience in handling
in Roodepoort. If you have a passion for cold calling and thrive in a target driven environment, this 12) Minimum 12 months telesales experience within an outbound call centre environment Solid understanding and data solutions is essential. Prior working experience with CRM software and sales tools Must be proficient
in Roodepoort. If you have a passion for cold calling and thrive in a target driven environment, this 12) Minimum 12 months telesales experience within an outbound call centre environment Solid understanding and data solutions is essential. Prior working experience with CRM software and sales tools Must be proficient
Contact Centre Team Coach
Based within all teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
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forms
within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
forms
EXPERIENCE