of the server farm Provide 1st & 2nd line technical support to users nationally Oversee back-office Administrator Handle all escalated 2nd line support Handle all 2nd line support across all branches General:
Areas Technology Skills: Desktop support 1 and 2nd line support Performs IMAC (Install, Move, Add and Change) Change) Microsoft Windows OS 1st and 2nd line support Microsoft Office support Understanding of Microsoft Microsoft Exchange/Server 1st and 2nd line application support for all installed applications Microsoft Outlook IP, DHCP, DNS 1st and 2nd line Cabling and patching Android, iPhone user support Printer troubleshooting
& Administration Microsoft Office 365 2nd Line Support & Administration Escalation of issues
requests on behalf of clients Works with 1st and 2nd line support to ensure timely response and resolution of
Duties and Responsibilities: Provide 1st and 2nd Line Support for business systems Maintain tickets within