systems. Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support required. Working Hours: Monday to Friday, 8:00 am to 5:00 pm, with flexibility for after-hours support. Market
guests and staff, during and after normal office hours.
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
transportation required)
Please refrain from
transportation required) Must be available for after-hours support R14,500 (Depending on experience)
ServiceDesk calls
- Backup setup and monitoring
- Participates in providing 7-day/24 hour on-call
travel, you'll also be on standby for emergency after-hours support. This role demands ownership of tasks Expectations: Achieve a minimum of 120 billable hours per month by the end of the probation period. Training:
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
resolved; Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate required to work during weekends or for extended hours; Utilizes Computing hardware and software word-processing
Services
What will
KPI’s to ensure quality delivery.