The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support
development, and implementation of state-of-the-art cloud solutions.
- Global Impact: Contribute
VDI cloud strategy towards constant “state of the art” architectural design Perform housekeeping/monitoring/managing of storage technologies as well as state of the art solutions Knowledge of Unix, Linux (RHEL, Ubuntu)
Provide technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure
department/team's goals by respecting, trusting and assisting each other. Working together as a team to improve delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying to the x64 / regional desktop support team for assistance. Identifying and reflecting in Services Now all as well as problem re-occurrences, in order to assist with Incident management. Utilising various resources incidents using their specialist in-depth knowledge. Assist in determining/identifying the root cause of an
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks. Frontend
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks. Frontend
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues contact with the client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues contact with the client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior
upgrades. Plan / Manage workload and distribution Assist Management with technical decisions Understand SP upgrades (SUM process and preparation task) Assist and guide with performance issues SAP EHP upgrade