requires the candidate to train, design and develop, and evaluate training and development initiatives all operational performance objectives (New Hire Training, Induction, Floor rollouts, tools, refreshers and a knowledge ma Client Implementing New Hire Training design periodically to ensure its effectiveness Sr. Managers for all the accounts to implement training plan. Operates as an account manager for the call to understand any training needs/interventions required and provide necessary training solutions. Coordinating
requires the candidate to train, design and develop, and evaluate training and development initiatives all operational performance objectives (New Hire Training, Induction, Floor rollouts, tools, refreshers and a knowledge ma Client Implementing New Hire Training design periodically to ensure its effectiveness Sr. Managers for all the accounts to implement training plan. Operates as an account manager for the call to understand any training needs/interventions required and provide necessary training solutions. Coordinating
experience working at a management level within a Call Centre of a large operation 4-5 years experienced in managing campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related
Security and regulatory compliance. SOC individual training and upskilling on demand. Weekly collaboration InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, unstructured data
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives improve the content and delivery styles required to train new trainees and develop the existing agent capabilities product and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi to be delivered from various industries Conduct Training Needs Identification as per project requirements Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach his/her own
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives improve the content and delivery styles required to train new trainees and develop the existing agent capabilities product and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi to be delivered from various industries Conduct Training Needs Identification as per project requirements Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach his/her own
safety or fire hazards. Identifying OHS related training needs in the workplace Carrying out post incident