Bank Customer Service Jobs in Durban
Analyst Durban
Tych Business Solutions
eThekwini
other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors errors before they impact a client's service Provides Assistance to L1 Security Engineers for better initial journey Moderate level years of relevant managed services experience handling cross technology infrastructure level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Infrastructure Cloud Networking Cloud Security Cloud Services Management Computing Database Tuning Data Networking
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Tych Business SolutionseThekwini
correctly and consistently Individual and team service delivery against agreed SLAs and KPIs Adherence procedures, standards and measures of quality and customer satisfaction Excellent end user adoption, uptake systems. External Services Management Monitor and ensure alignment of external services as specified in maintain healthy relationships with the relevant service providers. Ensure contract agreements are in place
Analytics Specialist Durban
Tych Business SolutionseThekwini
department managers, operational teams, and users IT Service Delivery Managers / Analysts Masterdata Team Management developers (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP
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