The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support
processes. Maximizing product value within the available internal/external capacity per sprint and measure processes. Maximizing product value within the available internal/external capacity per sprint and measure escalations. Escalate disciplinary issues or non-availability of competencies towards the Delivery Managers
processes.
· Maximizing product value within the available internal/external capacity per sprint and measure
processes.
· Maximizing product value within the available internal/external capacity per sprint and measure
· Escalate disciplinary issues or non-availability of competencies towards the Delivery Managers
Management solutions. Provide technical Hands-on, assistance, guidance & training to team members
Job Purpose: The technician is responsible for assisting technicians with repairs of Inverters and UPS's specific area/discipline. The Technician will also assist in training of Mustek students and interns. Responsibilities: point of contact for customers seeking technical assistance over the phone, WhatsApp or email. Perform remote discipline and work on other tasks when no work is available. Maintain work rate at above 90% of SLA as per
visualise important metrics about reliability and availability. Support operational excellence goals through of tier-3 DevOps role to ensure the highest availability of critical applications. Plan and execute upgrade visualise important metrics about reliability and availability. Support operational excellence goals through of tier-3 DevOps role to ensure the highest availability of critical applications Automate the management
System Integration security tests. Provide general assistance to the Operations team and end users. Adhere Service Management (ITSM) OPS Advanced Training OPS Basic Training Problem Management (PM) Release Planning experience Essential skills: Technical understanding to assist with problem resolution. Understanding of operations
operational quality for assigned applications. Assisting the infrastructure lead with operational challenges KPIs and proposing measures to enhance quality. Assisting in post-incident analysis and resolution for major (ITSCM) tasks, such as emergency exercises, and availability management. If you tick all the boxes for this
Essential Skills Requirements
- Basic ITIL and ITSM knowledge
- Proficiency in Confluence
Endpoint Management platforms stability and availability Work with other IT teams on integration of new infrastructure, network and integration issues Basic German Language Any additional responsibilities