The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues contact with the client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior client saturation. Migrate clients to sectors with available capacity and collaborate with mast engineers to understanding on IP networking, basic dynamic routing protocols and ISP design Networks. Basic understanding of PtMP
teams and clients to ensure success of the same). • Assist with OS and manage application patches, installation activities that may relate to ensuring high availability of such applications (proprietary and third step-by-step technical help, both written and verbal. • Assist in the creation of long-term and short-term plans analyse & take steps to prevent problems. • Assist Developers to troubleshoot issues. • Compiling meetings as needed to troubleshoot critical issues • Assist in the escalation process for critical priority
Bachelor's degree in IT. Experience: 1- 3years Basic understanding of CI/CD pipelines and tools such systems such as Git. Basic knowledge of containerization technologies like Docker. Basic understanding of
technology. Good knowledge of Windows operating systems; Basic knowledge in Server technology and in virtual servers deemed necessary to integrate them into our systems. Assist Monitoring and Control Segment Manager in improving segment knowledge of the regional sales managers and assist in demonstrations and/or evaluations. Provide practical Strengths and weaknesses of the current and future available Monitoring solutions on the market. Be confident
regarding hardware, software and connectivity. Availability at all hours, when if and when required. The detailed track record of supporting VIP's Must be available on call at all hours, if and when required Must pressure and to tight deadlines Willingness to assist with additional tasks given to the team Good judgment
thought leadership to align to vendor strategy Assist in the framework of company annual budgets to align channel Ensure that the correct resources are available in the business unit to drive technical, sales
with MDM and support MDM projects Requirements Basic knowledge of the FLC product portfolio (technical
Ensuring that the system meets the uptime and availability requirements Monitoring the system activity
school and ensuring high levels of uptime and availability, integration, and automation. General Responsibilities: firewall infrastructure, including setting up high availability and cross-site connections Proficiency in specialized expert-level technical support and troubleshooting assistance to clients or internal teams on networking infrastructure