update status to management • Provides telephonic basic instruction on usage of hardware and software to tasks and assess level of attention required for attending to new tasks. • Prioritises new tasks logged based Relevant Working Experience Basic Job Knowledge: Basic IT Support Troubleshooting Basic understanding of ITIL
perform configurations, action installations and attend to break/fix events. Own larger portions of an DDI and CNS certifications Required Experience: Basic work experience in a technical implementation engineering engaging with clients and conducting presentations Basic project administration and documentation experience
Degree or Relevant qualitifcation Requirements: Basic software development language certification or applicable known errors in systems and services are being attended to and escalated Assist with system testing in
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Familiarity with SAP, payroll, time and attendance systems. Basic knowledge of IT hardware and networking
(iStore) and Active Directory Gruppentool (ADGR) Basic knowledge of Active Directory/LDAP Professional documentation skills Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge knowledge of ITSM Suite Basic knowledge of Scrum Deep knowledge of operation and maintenance of web applications configuration Connect IT, knowledge database resolveIT) · Attend and moderate operation meetings · Coordinate external
REQUIREMENTS: Basic knowledge of ITIL and ITSM such as Problem-Incident-Change Management processes Basic knowledge configuration Connect IT, knowledge database resolveIT) · Attend and moderate operation meetings