Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
detailed records of warranty claims, including repair orders, parts invoices, and warranty claim forms Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria before submitting claims warranty coverage, claim procedures, and warranty repairs. Resolving customer complaints and ensuring customer
communication with clients regarding non completed repair jobs advising of technician allocated and estimated filing thereof Daily Invoicing of jobcards where repair services rendered is not covered by existing service invoices generated Invoicing of parts used in repairs from jobcards submitted by technicians Cyclecounting expediting outstanding purchase orders for goods and repairs Capturing Goods Received Vouchers for stock delivered
customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service
customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service
advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns
parts and coordinate service activities for timely repairs. Documentation: Maintain detailed records of customer
parts and coordinate service activities for timely repairs. Documentation: Maintain detailed records of customer
delivery of high-quality vehicle maintenance and repair services, surpassing customer expectations. Pursue Solid understanding of automotive systems and repair processes. Dedication to delivering exceptional