to independently manage multiple initiatives and work streams effectively; Strong verbal and written communication leading improvement initiatives within contact center or Managed Service Provider (MSP) environments to independently manage multiple initiatives and work streams effectively; Strong verbal and written communication leading improvement initiatives within contact center or Managed Service Provider (MSP) environments
data accuracy, integrity, and security; Ability to work well in teams and communicate technical concepts
time management skills, capable of leading and working on multiple initiatives while dynamically prioritising