escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
(3) years' IT Enterprise experience in Contact Centers is preferred. Consultative selling experience is
Close User Support Calls.
Close User Support Calls. Chace 1st Line Desktop Support Technicians to close calls. General Administration questions, to make the right diagnoses so that the call can be logged correctly. Email updated CV's to thembieqplus
Manage the CRM requirements:
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Daily monitoring monitoring of Sales Force Effectiveness metrics: calls vs budgets; coverage; frequency; days in and out
Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Daily monitoring monitoring of Sales Force Effectiveness metrics: calls vs budgets; coverage; frequency; days in and out