OS and software related issues Competent in call centre management tools Matric National Diploma: Information
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
Resources, Legal, Office Administration, Automotive, Call Centres, Technical, Hospitality, Insurance, Supply Chain
Management Team, Merchants Department, Impacted Call Centre Agents.
marketing aspect Customer Care Call Centre Management management of the Call Centre Team responsible for all
marketing aspect Customer Care Call Centre Management management of the Call Centre Team responsible for all
12
clients or departments.
Assist the Call Centre Supervisor when required.
Assist
through tracking and feedback.