- Must have an electrical qualification (N3 +) and have an understanding of wiring of meters
- Must have excellent telephone etiquette as you will need to assist customers with any technical issues faced
- Computer Literate
- Must have a clear criminal and credit check
responsible for the set-up and running of Ithuba Centres, based in Tongaat, Amatikulu, Refinery area, and
Ithuba (CSI) Centres
included
Pre-call planning should be completed prior to each call and must include call objectives, feedback
feedback required from previous call, etc.
Report on all relevant market information: changes in
incorporate publications and articles during daily sales calls
Tests based on product and concept knowledge
and client end-users in support. Updates all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintains service and standards, processes, and procedures. Resolves all calls logged by end users, relating to desktop issues
levels are achieved Calling on existing clients in their allocated area Identify and call on new clients in customers Update call cycle regularly so as to ensure all customers in area are called on monthly Stock
levels are achieved Calling on existing clients in their allocated area Identify and call on new clients in customers Update call cycle regularly so as to ensure all customers in area are called on monthly Stock
participate as necessary on field technical support calls to educate and assist our end user customers use representatives calls and direct sales calls in region daily.
Make sales calls with sales representatives
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
debtors account is fully understood prior to the call being made. To ensure that the communication with
debtors account is fully understood prior to the call being made. To ensure that the communication with