industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
Loading of payments on the FNB Banking system Loading of new beneficiaries on FNB Caputuring of Budgets on
journal for the payment done outside the system (FNB) Cash book and Bank reconciliation Conduct cash book and employees (FNB) Complete the payment request form Effect the payments on the FNB platform Monthly
journal for the payment done outside the system (FNB)
Cash book and Bank reconciliation
Conduct employees (FNB)
Complete the payment request form
Effect the payments on the FNB platform
Monthly
Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of