Job Title: Commercial Agents: Face to Face Distribution Durban & Eastern Cape Reporting to: Regional facilitate this model the positions of Commercial Agents (Face to Face) have emerged. The incumbent of this management • High level performance The Commercial Agent: Face to Face Distribution must align themselves prospect for new clients through networking, Cold calling and door – door canvasing for new business • Effective levels of trust Reporting Lines: The Commercial Agent: Face to Face Distribution will report directly
externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing review intraday performance, Understand and report on call drivers, working closely with the operational team requirements, Monitor the real-time adherence of all agents on all sites, Work with the Operational management to ensure that the real-time management of the agent groups is at an acceptable level Complete all daily thinker 3-6 months experience working within a Call Centre of a large operation (ideally in an analyst type
/>- Sign up a minimum of 5 active lead referral agents
- Complete weekly reports that reflect leads
insurance either as a broker agent or tied agent
- Call center agents not preferred unless they have
responsibilities Experience working in an inbound Call Centre environment. Insurance Claims experience. Proficient Receive and respond to incoming internal and external calls professionally and efficiently. Upload documentation
responsibilities Experience working in an inbound Call Centre environment. Insurance Claims experience. Proficient Receive and respond to incoming internal and external calls professionally and efficiently. Upload documentation
management reporting hierarchies, GL cost centre change and cost centre ownership processes
building contractors, panel beaters, glass fitment centres etc.
statements and provide deduction amounts to HR. Agent commission statements to be prepared by the 25th
and maintain relationships with investors, rating agents, and other parties Assist in treasury activities
invoices, account statements and payment reminders to agents.
Escalating and resolving queries in line