We are urgently looking for Desktop Agents to join our client’s team. Position is an initial 6 month
ticketing system. Collaborate with other support agents and teams to ensure timely and effective problem
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With a reputation for excellence in the aviation/airline industry, we are dedicated to ensuring our passengers have a
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is Line Support Engineer to play a pivotal role in aiding their customers with their product support inquiries (application support). Good understanding of call centre environments and equipment. Good understanding
for clients and vendors, accountable for taking calls, chat
requests or tickets and handling resulting
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
a defined roster
-Production Service Desk Agent
-General Qualification in Technology (Technical
billing operations, including integrations with medical insurance providers and private clients. This role Oversee the integration of billing systems with medical insurance providers and private clients, ensuring Certified Professional Coder (CPC) or Certified Medical Reimbursement Specialist (CMRS) certification preferred experience in a similar role. Strong knowledge of medical billing practices, including insurance claims processing administration and customization. Familiarity with medical coding systems (e.g., ICD, CPT) and their application
facilities Personal Trainer Yoga Pension Fund Medical aid with Gap cover Staff Allocation (R10 000 Retail
different SDLC Methodologies Benefits include: Medical Aid and Pension contributions as well as Funeral
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
field work might be required to assist with support calls.