JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape Town Must have matric 3 years of experience in an IT service desk or technical support role.
QUALIFICATIONS Proficiency in operating systems such as Windows and macOS. Familiarity with hardware troubleshooting for desktops, laptops, printers, and peripherals. Basic understanding of networking concepts, protocols, and configurations. Experience with remote desktop tools and IT service manage
QUALIFICATIONS Proficiency in operating systems such as Windows and macOS. Familiarity with hardware troubleshooting for desktops, laptops, printers, and peripherals. Basic understanding of networking concepts, protocols, and configurations. Experience with remote desktop tools and IT service manage
JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape Town Must have matric 3 years of experience in an IT service desk or technical support role.
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
On-Call requirement within the role supporting the function. Competitive salary 100% medical aid insurance
field work might be required to assist with support calls.
database skills Benefits Provident Fund Discovery Medical Aid with access to financial advisor Subsidised gym
Architect) are desirable. Competitive salary 100% medical aid insurance cover Provident fund Birthday leave
monitoring tools in use by our Network Operations Centre. Supporting 1 st line incidents and requests. Assist