up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
Leading Estate Agent comparison site operating in the UK, specializes in analyzing extensive property seeking to compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele customer service to clients seeking to compare Estate Agents for selling their homes. The ideal candidate will support to individuals seeking to compare Estate Agent performance for selling their homes. 2. Assist customers and present relevant information to customers to aid in their decision-making process. 5. Collaborate
Leading Estate Agent comparison site operating in the UK, specializes in analyzing extensive property seeking to compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele customer service to clients seeking to compare Estate Agents for selling their homes. The ideal candidate will support to individuals seeking to compare Estate Agent performance for selling their homes. 2. Assist customers and present relevant information to customers to aid in their decision-making process. 5. Collaborate
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on issues arising Authority • The job holder ensures that the team of agents follow the required instructions, company decision
Potential Tenants: Sourcing New tenants Dealing with agents (Sending cost sheets/arranging viewings) Sending inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets –
Potential Tenants: Sourcing New tenants Dealing with agents (Sending cost sheets/arranging viewings) Sending inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets –
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
satisfaction Training, scheduling, and supervising rental agents and other staff members Oversee the fleet of rental
satisfaction Training, scheduling, and supervising rental agents and other staff members Oversee the fleet of rental