Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
departments for assistance. Handling inbound and outbound calls professionally. Providing excellent customer service
implementation Commercial expertise including: Agent management Africa Risk management experience will familiar with African customs processes Skills: Agent relationship management Well - developed inter-personal this role: Africa Agent Network Management Facilitate the signing up of additional agents where necessary necessary Cultivate strong relationships with agents by fostering trust and cooperation Define relevant KPIs performance African agents Set up a system to regularly evaluate the performance of African agents Have regular
Continuously work on the Age Analysis to reduce debtors. Call customers for outstanding debt. Keep record of all managing accounts for handover to the collection agents. Resolving customer queries. Liaising with sales Compiling and filing of customer documents. Taking calls from customers, dealing with queries and complaints
over for relevant action and necessary feedback to Centre managers Review tenant age analysis reports on a weekly basis and liaise with debtors/leasing/Centre management Obtain annual audited turnover certificates regulations Assisting Centre managers on day-today functions and communicate with Centre managers on daily sheet and submit to Finance Receive, review all Centre manager petty cash submissions General office/property
over for relevant action and necessary feedback to Centre managers Review tenant age analysis reports on a weekly basis and liaise with debtors/leasing/Centre management Obtain annual audited turnover certificates regulations Assisting Centre managers on day-today functions and communicate with Centre managers on daily sheet and submit to Finance Receive, review all Centre manager petty cash submissions General office/property
submission of monthly financial results to Support Centre within in the set deadlines. Balance Sheet recons timeously submission of annual budget to Support Centre. Ensuring the Region's financial results forecast and timeously submission of forecasts to Support Centre. Ensuring proper stock management at units. Ensuring submission of daily financial reporting to Support Centre. Follow up immediately on areas of concern for timeously submission of monthly payroll to Support Centre. Handle insurance claims for the region where applicable
with Caseware, cashbooks, bank recons, loans, cost centre recons and asset ledgers. Must have a degree with
life underwriting and administration industry. Call centre experience would be beneficial. Knowledge of