years' experience managing a team of Outbound Sales Agents in the following categories: Long-term Insurance the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
years' experience managing a team of Outbound Sales Agents in the following categories: Long-term Insurance the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
on whether or not to approve an application Help agents determine premium costs Evaluate insurance claims
on whether or not to approve an application Help agents determine premium costs Evaluate insurance claims
life underwriting and administration industry. Call centre experience would be beneficial. Knowledge of
life underwriting and administration industry. Call centre experience would be beneficial. Knowledge of
life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
internal stakeholders. Support the cost and profit centre Managers with financial analysis and intelligence costs/budgets. Prepare monthly analysis of cost centres to identify areas of concern to be addressed. Generate park journals in SAP. Maintain cost and profit centre structure within SAP to ensure alignment with BU/value
the business unit. Support the cost and profit centre managers with financial analysis and intelligence/insights timely accrual of cost for work done and ensure cost centre owners take full accountability and are in control presented within agreed deadlines. Guidance to cost centre owners on financial decisions including scenario