industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
team. Responsibilities: Contacting debtors to collect outstanding payments. Negotiating payment plans Updating and maintaining accurate records of collections and status. Following up on overdue accounts and outbound calls professionally. Providing excellent customer service during collections processes. Recommending prioritizing assigned accounts. Reporting on collection activity and accounts receivable status. Requirements: Requirements: Minimum of 2 years' experience in debt collection. Strong negotiation and communication skills
for debt collection activities. Update and maintain accurate debtor records and collection activities summarizing debt collection performance. Coordinate with debt collection agents for effective collections. Implement ensuring compliance. Provide support to debt collection team members. Collaborate with departments to administration, preferably in debt collection or finance. Strong knowledge of debt collection processes and regulations
The Revenue Collection Officer plays a crucial role in ensuring the company collects revenue effectively analysis for allocated debtors. Perform debt collection functions on allocated debtors to minimize outstanding
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
for debt collection activities. Update and maintain accurate debtor records and collection activities summarizing debt collection performance. Coordinate with debt collection agents for effective collections. Implement ensuring compliance. Provide support to debt collection team members. Collaborate with departments to administration, preferably in debt collection or finance. Strong knowledge of debt collection processes and regulations
medical account administration to find a Billing Agent Expert Leader to join their team in Johannesburg welcome to contact Michaela Boustred on LinkedIn or call them on 021 551 8638 Please note that correspondence
Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working working towards achieve their collections targets and give clients feedback on their book
Administer implement a strategy to improve success rate
Collections/ credit management experience is required
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