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We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
You've arrived at iOCO Infrastructure
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with organizations and their contractual obligations. Address without delay, performance issues when they arise. Take of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with organizations and their contractual obligations. Address without delay, performance issues when they arise. Take of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX
standards and best practices. 4-7 years of experience in user experience or digital content roles. Demonstrated user flows, storyboards, or content strategy. Experience with new and emerging technologies such as AI tight deadlines. Strong writing or editorial experience.
you’ll do:
you’ll do:
software experience Troubleshoot Microsoft Desktop OS and software related issues Competent in call centre
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes cross-server and cross-database queries and summaries. Experience: Minimum of 5 years using and programming in working with SQL Server over the past 3 years. Experience optimising SQL Server queries and stored procs primarily SQL Server and C# and the .Net platform. Experience with other SQL databases like mySQL and PostgreSQL
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively Qualifications and Experience: A, N certification or any other related qualification Two years' experience in an IT
what you need to land an interview: 8 years' experience in hardcore development working with C#, .NET Web API, RESTful API In-depth understanding and experience in your SOLID Design Principles SRP, Open/Close comfortable working as part of a collaborative team without any Micromanagement The Reference Number for this negotiable on experience and ability. Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463