12 Matric
and eCommerce experience Banking regulations and industry experience 2 - 3 years' experience in Fraud Risk Risk Experience dealing with customer / merchant complaints Experience managing teams and shifts Relevant
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
You've arrived at iOCO Infrastructure
-Must have Matric, 2- 5 years' working experience in a security service company / or installed
Description:
-Client Interaction: As a call Centre agent, you'll be responsible for attending phone, serving as a vital part of our Africa call Centre team.
- Remote Installation and Troubleshooting:
qualification.
- 2 to 5 years of working experience in a security service company.
- Knowledge
telephone etiquette, with previous experience in a customer care or call centre role being advantageous.
the day to day operation of one of the Customer Experience teams • Act as a mentor and resource for the Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting churn customer account management experience • Proven experience executing customer experience and retention campaigns campaigns • Proven experience with the management of teams, including personal and professional growth of Positive attitude, well-presented and professional • Experience in sales and revenue growth • Ability to build
implementation. Project management and multinational experience.
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with organizations and their contractual obligations. Address without delay, performance issues when they arise. Take of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with organizations and their contractual obligations. Address without delay, performance issues when they arise. Take of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX
the following skills set VBlock administration experience – Converged Infrastructure administration, certification certification preferred Strong IT/Datacentre skills/experience/background This is a contract position