support and experience with customer whilst maintaining compliance standards Telco experience is essential of building strong relationships with clients Experience in leading and developing managers Strong track all targets are achieved and enhanced Previous experience within the Customer Service, Technical, Sales advantageous. 4-5 years' experience working at a management level within a Call Centre of a large operation multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education
Organization's requirements of improving Customer Experience Manage multiple accounts from various industries training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years' experience of which minimum of 3 years Training Manager experience, ideally within a call center preparation & implementation of training Management experience is essential Excellent written and verbal communication area of training A good understanding of Contact Centre procedures
Organization's requirements of improving Customer Experience Manage multiple accounts from various industries training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years' experience of which minimum of 3 years Training Manager experience, ideally within a call center preparation & implementation of training Management experience is essential Excellent written and verbal communication area of training A good understanding of Contact Centre procedures
equivalent Experience in IT systems engineering Excellent IT security incident response Experience with computer network vulnerability testing tools and techniques Experience with vulnerability remediation in and across collection Experience with industry standard InfoSec tools and techniques i.e. O365 Security Centre, Mimecast
Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Office Experience, Knowledge and Qualifications 1 Year experience in Training Retail Experience Markert
Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Office Experience, Knowledge and Qualifications 1 Year experience in Training Retail Experience Markert
Service Agents in delivering exceptional customer experience to their guests and to influence and drive operations Skills and Abilities: Must have a strong customer experience background. Must be keen on working for a new environment where that is process and customer experience driven. Able to confidently build strong relationships service interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate
Service Agents in delivering exceptional customer experience to their guests and to influence and drive operations Skills and Abilities: Must have a strong customer experience background. Must be keen on working for a new environment where that is process and customer experience driven. Able to confidently build strong relationships service interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate
Able to work collaboratively in a team setting Experience, Knowledge and Qualifications Matric (Grade 12) will be advantageous At least 5 years practical experience in a Facilities Management environment managing at least 7 staff members Proven knowledge and experience in full function management with BMS Systems & Technical ability Demonstrate supervisor experience, managing a minimum team of 7 staff members In working experience (Not as a SHE Rep) Must have SAMTRAC Must have HIRA Must have experience with safety