support and experience with customer whilst maintaining compliance standards Telco experience is essential of building strong relationships with clients Experience in leading and developing managers Strong track all targets are achieved and enhanced Previous experience within the Customer Service, Technical, Sales advantageous. 4-5 years' experience working at a management level within a Call Centre of a large operation multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered and QA sessions. Is available for employees who experience work problems providing appropriate coaching deviations to client relations / service agreements Experience, Knowledge and Qualifications Education (Formal years' experience as an Agent 6-12 months' experience as a Team Leader / Manager in a call centre environment
Organization's requirements of improving Customer Experience Manage multiple accounts from various industries training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years' experience of which minimum of 3 years Training Manager experience, ideally within a call center preparation & implementation of training Management experience is essential Excellent written and verbal communication area of training A good understanding of Contact Centre procedures
Organization's requirements of improving Customer Experience Manage multiple accounts from various industries training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years' experience of which minimum of 3 years Training Manager experience, ideally within a call center preparation & implementation of training Management experience is essential Excellent written and verbal communication area of training A good understanding of Contact Centre procedures
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated hours: Market related, based on the level of experience Shift Allowance 24/7 Rotational Shifts
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated hours: Market related, based on the level of experience Shift Allowance 24/7 Rotational Shifts
equivalent Experience in IT systems engineering Excellent IT security incident response Experience with computer network vulnerability testing tools and techniques Experience with vulnerability remediation in and across collection Experience with industry standard InfoSec tools and techniques i.e. O365 Security Centre, Mimecast
Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Office Experience, Knowledge and Qualifications 1 Year experience in Training Retail Experience Markert
Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Office Experience, Knowledge and Qualifications 1 Year experience in Training Retail Experience Markert
Service Agents in delivering exceptional customer experience to their guests and to influence and drive operations Skills and Abilities: Must have a strong customer experience background. Must be keen on working for a new environment where that is process and customer experience driven. Able to confidently build strong relationships service interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate