South African context Description The Sales Contact Centre Team Leader's primary objective is to lead and for driving the implementation of Sales Contact Centre operational strategies ensuring that the business performance driven culture and ensure that contact centre processes and controls are aligned to the business English Experience • Minimum 5 years' sales contact centre experience, with 2 or more years' experience in in a supervisory or team leader position ( Call centre) . ISP experience is preferable. • Proven track
responsible for:
responsible for:
standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates
coordinate team and individual call cycles as to ensure all geographical outlets and call requirements are met following: Calling on their outlets as per their respective call cycles Achieve all call and in-call targets to Area Sales Manager in terms of the following: Call Rate achieved for the business day Login Report entails the following: Identify KPI gaps in terms of Calling / Availability / Pricing / Promotions / Cooler coach SR on during their calls) Attend to the trade with a SR for a specific calling day. Go through the gaps
processes for a world-class sales force, by optimising call schedules and the CRM system.
processes for a world-class sales force, by optimising call schedules and the CRM system. Attend sales meeting data is consistently updated including rep call adherence, call frequency and strike rate information is Planning of sales route call schedule from Monday to Friday. Ensure the calling schedules are maintained on a daily basis: Check limits exception report. Call reports. Weekly sales report submitted to the GM reports in terms of the Revenue and GP: Rep call reports. Call schedule adherence. Strike rate. Quotes.
responsibilities
Alarms) You must be comfortable making dozens of calls per day, working with channel partners, generating through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements phone presence and experience dialing dozens of calls per day Proficient with corporate productivity and
Alarms) You must be comfortable making dozens of calls per day, working with channel partners, generating through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements phone presence and experience dialing dozens of calls per day Proficient with corporate productivity and