We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose customer To perform standby work from time to time in the IT Service Centre Job related knowledge and skills 12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting rotational shift work. ATTRIBUTES: Good communication, time management and interpersonal relationship skills
service, we want to hear from you. Apply now to be a part of their innovative and collaborative work environment Ensure all outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate update calls logged during the call life-cycle • Work closely with resolver groups to ensure timely updates updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes responsibility computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
you As a company, collaboration is a key central part of the business. In this hybrid role, you will collaborate Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
is currently looking for a Project Manager (Data Centre) to be based in Cape Town on a Fixed Term Contract Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
duties:
operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance Role & Responsibilities: Generate precise and timely client-facing quotations within the parameters and reporting tools; Detail-oriented with strong time management skills, capable of leading and working
the company’s products inside out. They are often called upon to provide support to clients to be able to work under pressure
for financial systems. If you're ready to take centre stage in their dynamic team, this is your moment
the company's products inside out. They are often called upon to provide support to clients to be able to Ability to work under pressure Self-management and time-management Understanding of basic accounting principles