with the objective of resolving or completing the call objective(s), documenting all required information observations and identify key themes/trends related to quality, customer experience and other key business performance stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful commercially focused approach to quality assessments, examining and feeding back on calls on a range of areas, including Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized
We Want You: We’re searching for a Software Quality Analyst 2 to join BET Software in Durban As a key improvement initiatives, making a lasting impact on our quality assurance practices. If you're prepared to leverage leverage your skills in shaping outstanding software quality, don't miss out on this opportunity. Apply now
ensure they stay satisfied and positive.
you will play a crucial role in ensuring the quality and reliability of software solutions, making a and contributing to your professional growth. Quality Assurance Excellence: Spearhead software testing testing efforts, ensuring the delivery of high-quality solutions that meet and exceed client expectations
existing and new client base.
position preferred 2 years' experience in a contact centre as a business intelligence analyst required Accounting/Finance
and analyses incident and request tickets for quality and recommends improvements with updates to knowledge Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
computer software