and high-quality standards. Ensure strong supplier relationships that deliver high-quality cost-effective optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous on customer care productivity and service level quality. Constantly seek and introduce new approaches to
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly in-order to resolve outstanding account queries. Quality Management and Reporting: Evaluation of all Key as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls and and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports and documents
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly in-order to resolve outstanding account queries. Quality Management and Reporting: Evaluation of all Key as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls and and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports and documents
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
company through introductions, meetings, and demo calls. Responsibilities: ● Identify and prospect new potential prospects through phone calls, email, and LinkedIn. ● Schedule high-quality meetings and product demonstrations
practical level, this role involves: • Researching quality leads/potential clients using internal processes background with all subjects passed advantageous • Cold-calling, sales experience or general work experience beneficial
practical level, this role involves: • Researching quality leads/potential clients using internal processes background with all subjects passed advantageous • Cold-calling, sales experience or general work experience beneficial
if you are: - A people's person - Willing to cold call and learn phone persuasion skills - Able to speak
expand our reach. Interview Target • Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. • Conduct regular calling campaigns to convert interviews into applications Reporting • Maintain accurate daily reports, including call reports and interview booking trackers and the Student