We are recruiting a Hospitality Call Centre Agent for an organisation based in the northern suburbs of relevant departments Troubleshoot Track and report on calls handled Other day to day administrative duties as
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission skills audit Prepare training needs analysis Schedule training with relevant training provider Facilitate Facilitate the delivery of training as per schedule Ensure compliance with agreed upon development plans for
management
At least 5 years experience working as a Training Coordinator or SDF
Good Knowledge and Understanding
interpersonal skills.
Ability to plan and organize training programmes and projects.
Computer literate
Outlook, PowerPoint.
Knowledge of SAGE 300 Training Module.
Must have own transport.
PTA000161-BM-1 Our client is looking for a Highly skilled Training Coordinator to join the team based in Kimberly advantage. At least 5 years' experience working as a Training Coordinator or SDF Good Knowledge and Understanding interpersonal skills. Ability to plan and organize training programmes and projects. Computer literate (Ms Ms Outlook, PowerPoint. Knowledge of SAGE 300 Training Module. Must have own transport. Monthly
Facilitator qualification. 5 year's experience in Training Development in a similar setting. Proficient in and Workplace Skills Plan. Expertise in Annual Training Report Submission. Strong understanding of BBBEE compilation. Responsibilities: Coordinate General Training efforts, ensuring alignment with SETA standards relationships with business leaders to identify training needs and facilitate their implementation. Manage compliance, maintaining meticulous records. Monitor training progress, provide reports, and suggest enhancements
development, implementation, and execution of training initiatives that are aligned to business goals Business Unit Managers across the group. To determine training priorities, rollout plans, set goals and timelines Managers to identify skill gaps, plan, and implement training initiatives to close gaps.
accordingly to maintain pace with business growth. Training reports must be analysed and reported to all key le training programmes as per business requirements.
development, implementation, and execution of training initiatives that are aligned with business goals Business Unit Managers across the group. To determine training priorities, rollout plans, set goals and timelines Managers to identify skill gaps, plan, and implement training initiatives to close gaps.
Training reports must be analysed and reported to all key le training programmes as per business requirements.
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PTA000161-BM-1 Our client is looking for a Highly skilled Training Coordinator to join the team based in Kimberly advantage. At least 5 years' experience working as a Training Coordinator or SDF Good Knowledge and Understanding interpersonal skills. Ability to plan and organize training programmes and projects. Computer literate (Ms Ms Outlook, PowerPoint. Knowledge of SAGE 300 Training Module. Must have own transport. Monthly