preferably Windows 10 ➢ 32 gig hard drive The post Sales call centre representative appeared first on freerecruit
responsible for managing inbound and outbound calls, directing calls to the appropriate departments or individuals
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
process
Call qualifying tenants and advise that their application has been approved
Call non- qualifying
/>Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each
with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management
airport, and/or couriers when required. Perform “On Call & Shift” duties i.e.: collection/receipting/delivery able to work after hours , a full night shift, on-call and some weekends for stock takes – not negotiable
airport, and/or couriers when required. Perform “On Call & Shift” duties i.e.: collection/receipting/delivery able to work after hours , a full night shift, on-call and some weekends for stock takes – not negotiable
all incoming calls promptly and politely; assessing callers requirements; transferring calls; taking messages;
assistance as required. Ensure prompt response to calls and escalate when necessary. 1st and 2nd Line Maintenance issues appropriately. Update and close service desk calls efficiently. Perform software upgrades and installations
for clients and vendors, accountable for taking calls, chat
requests or tickets and handling resulting
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
professional manner